SHIPPING INFORMATION

1 Shipping company
We work with the following major shipping companies to ensure that your order is delivered to its destination safely and quickly:
Slovenská pošta (Slovak Post): Provides reliable domestic  postal services.
DPD (Dynamic Delivery): Provides you with flexible express delivery services and supports door-to-door delivery.
GLS (General Courier Service): Provides efficient parcel delivery services and ensures fast delivery.
2 Shipping time
Domestic orders: Usually delivered within 5 working days. The specific time depends on the shipping destination.
3 Shipping costs
Shipping costs vary depending on the weight and destination of the order. You will see the specific shipping cost calculation at checkout.
4 Order tracking
Once your order is shipped, we will send you a tracking number by email, and you can check the package status in real time through the official website of the relevant shipping company.
5 Delivery issues
If you encounter any problems when receiving your order, please contact our customer service team in time, we will serve you wholeheartedly.
6 Change of Shipping Address
If you need to change your shipping address, please contact us as soon as possible. Please note that the address cannot be changed after the order has been shipped, so please make sure to enter the correct information when placing the order.
7 Undelivered Packages
If a package cannot be delivered due to an incorrect address provided by the customer, the customer was not present at the time of delivery, or other reasons, the package will be returned. We will contact you to re-deliver or process a refund, and the specific operation will be in accordance with our refund policy.